Return & Exchange
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/exchange/refund.
To be eligible for a return, your item must be in the same condition that you received it, unopened (still vacuum-sealed if applicable) and in its original packaging. You’ll also need the receipt or proof of purchase such as your order confirmation number and/or e-mail.
Reasons qualified for exchange or refund:
- Wrong items
- Expired or spoiled items
- Damaged items
To start a return, you can contact us at email@example.com and we will get back to you within 48 hours. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receiving and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.